Valuable.app Privacy Policy and Terms of Service 

Privacy Policy

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At Valuable.app ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our mobile application ("App") and services.

By using Valuable.app, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

​a. Information You Provide

• User-Generated Content: Photos, item descriptions, valuation estimates, and any other content you upload or generate within the App.

• Account Information: Your name, email address, and password when you create an account.

• Customer Support: Information you provide when you contact us for assistance or customer support.

• User-Generated Content: Photos and spatial data captured via the rear-facing camera for object measurement. No facial recognition, facial geometry, or biometric data is collected.

b. Information Collected Automatically

• Usage Data: Details about how you use the App, including access times, pages viewed, features used, and actions taken.

• Device Information: Information about the device you use to access the App, such as hardware model, operating system version, unique device identifiers, and mobile network information.

• Analytics Data: We may use analytics tools to collect information about your usage patterns and preferences to improve the App.

• Device Information: ARKit’s spatial tracking data (e.g., environmental geometry) is used for measurement accuracy. This data is processed locally and never transmitted to our servers or third parties. The user may, at their choosing, include measurement data of an object in their photos.

2. How We Use Your Information

We use your information for the following purposes:

• Provide and Improve Services: To operate, maintain, and enhance the features and functionality of the App.

• Personalize User Experience: To tailor content and recommendations to your preferences and enhance your interactions with the App.

• Communicate with You: To send you updates, notifications, and information about your account or transactions.

• Customer Support: To respond to your comments, questions, and requests, and provide customer service.

• Analytics and Performance: To monitor and analyze usage and trends to improve the user experience and the App's performance.

• Security and Compliance: To protect against unauthorized access, prevent fraud, enforce our terms and policies, and comply with legal obligations.

• Spatial Data Utilization: ARKit-generated spatial data is used exclusively to calculate object dimensions and improve measurement precision. This data is ephemeral and not stored beyond the active session.

3. Sharing of Your Information

We value your privacy and do not sell your personal information to third parties. We share your information only as described below:

a. Service Providers

We share limited information with trusted third-party service providers who assist us in operating the App and providing services to you. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose. They provide equal protection of your data as stated in this Privacy Policy.

• OpenAI: We use OpenAI's AI services to generate names, descriptions, and valuation estimates for your items. OpenAI processes your data under strict guidelines to ensure it is not used for training purposes unless explicitly agreed otherwise.

  • OpenAI Privacy Policy

• Google Cloud Services and FlutterFlow: Your data is stored and processed using Google Cloud services, managed through FlutterFlow for the front-end. These services adhere to stringent privacy and security protocols.

  • Google Cloud Privacy Notice

  • Firebase Privacy Notice

  • FlutterFlow Privacy Policy

• RevenueCat: We use RevenueCat to manage subscriptions and in-app purchases. RevenueCat may receive information such as your device identifier and purchase history to securely process transactions.

  • RevenueCat Privacy Policy

• Crisp: For customer support purposes, we use Crisp, which receives only a hashed user ID to maintain your support sessions. No personal data is automatically shared with Crisp.

  • Crisp Privacy Policy

• Levitate: We use Levitate to manage customer communications when providing information about product updates and alerts.

  • Levitate Privacy Policy

b. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

c. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice in the App of any change in ownership or use of your personal information.

d. Compliance with Apple Policies

Valuable.app integrates third-party services, such as OpenAI, Google Cloud, and RevenueCat, to provide functionality and enhance user experience. All such services comply with Apple’s privacy and security requirements. These tools are bound by agreements that prohibit the use of user data for purposes beyond operating Valuable.app without explicit user consent.

4. Data Ownership and Control

a. User Data Ownership

You own all the data you upload or generate within Valuable.app, including photos, descriptions, valuation estimates, and other content.

b. Access, Modification, and Deletion

• Access and Edit Your Data:

  • You can view and modify your personal information and item details at any time within the App.

• Delete Your Data:

  • In-App Deletion:

    • You can permanently delete all your data directly within the App by navigating to the account management screen and tapping the "Delete All Data" button.

    • This action will remove all your personal information and content from our active servers immediately and cannot be undone.

    • A confirmation prompt will appear to prevent accidental deletions.

  • Contact Support:

    • If you need assistance with data deletion, you can contact us at support@valuable.app.

• Data Retention After Subscription Cancellation:

  • If you cancel your subscription and do not delete your data or request its deletion:

    • Retention Period:

      • We will retain your data for 60 days from the date of cancellation.

    • Purpose of Retention:

      • This period allows you the flexibility to reactivate your subscription and restore your data without loss.

    • Data Security:

      • Your data remains secure and is not used for any purposes during this time.

  • After Retention Period:

    • After 60 days, your data will be permanently deleted from our active servers and cannot be recovered.

    • Residual copies may remain in our backup systems for up to 30 days, after which they will be permanently erased.

• Withdrawal of Consent:

  • You may withdraw your consent for data processing at any time by deleting your data using the in-app feature or by contacting us.

• Data Portability:

  • Upon request, we will provide you with a copy of your data in a machine-readable format.

• Biometric Data Exclusion:​

  • Valuable.app does not access, process, or store facial recognition data, facial geometry, or any biometric identifiers. The front-facing camera and TrueDepth API are disabled in all workflows.

5. Data Retention Policy

We retain your data only as long as necessary to provide you with the services of Valuable.app or as required by law.

• Active Subscription:

  • For users with an active subscription, we retain your data to provide you with ongoing services.

• Legal Obligations:

  • In certain cases, we may retain data for longer periods if required by law or necessary to resolve disputes and enforce our agreements.

6. Security Measures

We implement robust security measures to protect your information:

• Data Encryption:

  • We use encryption protocols (SSL/TLS) to protect data transmitted between your device and our servers.

• Secure Storage:

  • Data is stored securely using Google Cloud's infrastructure, which includes industry-standard security practices and encryption at rest.

• Access Controls:

  • Only authorized personnel have access to personal data, and they are required to maintain its confidentiality.

• Regular Audits:

  • We conduct regular security audits and assessments to identify and address potential vulnerabilities.

a. Breach Notification

In the unlikely event of a data breach, we will notify you and the appropriate authorities as required by applicable laws.

7. Children's Privacy

Valuable.app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at support@valuable.app, and we will take steps to delete such information promptly.

8. International Data Transfer

While we primarily operate within the United States and Canada, our service providers may process data in other jurisdictions. By using the App, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws.

We ensure that our service providers adhere to privacy and security standards that offer equal protection of your data as described in this Privacy Policy.

Valuable.app complies with Apple’s Developer Program requirements for international data transfers, including adherence to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using the App, you consent to data processing in jurisdictions outside your country of residence, as described in this policy.

9. Device Identifiers and Analytics

We may use device identifiers and similar technologies to enhance your experience with the App. These technologies help us understand usage patterns and improve our services.

• Device Identifiers:

  • We may collect your device's unique identifier to manage subscriptions, process transactions, and provide customer support.

  • This information is used solely for operational purposes and is not shared with third parties for marketing.

• Analytics Tools:

  • We may use analytics tools to collect information about your usage of the App to improve functionality and user experience.

  • This data is collected in aggregate form and does not personally identify you.

• Your Choices:

  • If you prefer not to have this data collected, you can adjust your device settings or contact us for assistance.

  • Please note that disabling these functions may affect the App's performance.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page.

• Updating the "Effective Date" at the top of the Privacy Policy.

• Notifying you via email or in-app notifications if the changes materially affect how we handle personal information.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@valuable.app

• Mailing Address:
  Valuable.app
  766 E. Whitaker Mill Road
  Raleigh NC 27608
  United States

12. Acceptance of This Policy

By using Valuable.app, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.

13. Your Rights Under Applicable Laws

Depending on your location, you may have certain rights under data protection laws, such as the California Consumer Privacy Act (CCPA) or the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

a. Rights Under CCPA (For California Residents)

• Right to Know:

  • You have the right to request information about the categories and specific pieces of personal information we have collected about you.

• Right to Delete:

  • You have the right to request the deletion of your personal information.

• Right to Non-Discrimination:

  • We will not discriminate against you for exercising your privacy rights.

• Submitting Requests:

  • To exercise your rights, please contact us at support@valuable.app.

b. Rights Under PIPEDA (For Canadian Residents)

• Access and Correction:

  • You have the right to access your personal information and request corrections if necessary.

• Withdrawal of Consent:

  • You may withdraw your consent for data processing at any time.

• Filing a Complaint:

  • You have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

14. Third-Party Links

The App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access.

15. Modifications and Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy. Your continued use of the App after the effective date constitutes your acceptance of the revised Privacy Policy.

Note: This Privacy Policy is intended to comply with applicable U.S. and Canadian laws and regulations, as well as the Apple App Store Review Guidelines. Please consult with a legal professional to ensure compliance with all relevant laws and to address any specific legal requirements for your business.

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Terms of Service

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Welcome to Valuable.app ("we," "us," or "our"). These Terms of Service ("Terms") constitute a legal agreement between you ("User," "you," or "your") and Valuable.app, Inc., a Delaware corporation. By accessing or using our mobile application ("App") and services ("Services"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our App.

Please read these Terms carefully, as they contain important information about your rights, obligations, and remedies.

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1. Acceptance of Terms

By downloading, accessing, or using the App, you:

• Acknowledge that you have read and understood these Terms.

• Agree to be bound by these Terms and any future amendments and additions.

• Confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction.

• Have the authority to enter into these Terms personally or on behalf of the company you represent.

Important Notice Regarding Arbitration: These Terms contain a mandatory arbitration provision and class action waiver in Section 11. This means that you agree to submit any disputes related to your use of the App or Services to binding arbitration, and you waive the right to participate in any class action lawsuit or class-wide arbitration.

Apple Standard EULA: By downloading or using Valuable.app, you agree to be bound by these Terms of Service and Apple’s Standard End User License Agreement (EULA), available at: Apple Standard EULA. If there is a conflict between these Terms and the Apple Standard EULA, these Terms will govern to the extent permissible by law.

2. Definitions

• "Account" means your user account created through the App.

• "Authorized User" means you or, if you are an organization, individuals authorized by you to use the App under your Account.

• "Customer Content" means any content you or your Authorized Users upload, post, or generate within the App, including photos, descriptions, valuation estimates, and other materials.

• "Subscription Plan" means the specific subscription level or package you select, which may vary in features, functionality, and pricing.

• "User Content" has the same meaning as Customer Content.

3. Access Rights and License Grant

3.1. License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Download, install, and use the executable version of the App on a mobile device that you own or control.

• Access and use the Services for your personal, non-commercial purposes during the Subscription Term (as defined below).

3.2. Restrictions

You agree not to:

• Sell, rent, lease, license, sublicense, distribute, or otherwise transfer the App or Services to any third party.

• Modify, adapt, translate, or create derivative works of the App or Services.

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App or any part thereof.

• Interfere with or disrupt the integrity or performance of the App or Services.

• Use the App or Services for any unlawful or unauthorized purpose.

4. Account Registration and Security

4.1. Registration

To access certain features of the App, you must create an Account by providing accurate and complete information, including your name, email address, and password. You represent that all information you provide is truthful and current, and you agree to update your information as necessary.

4.2. Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to:

• Notify us immediately at support@valuable.app of any unauthorized use of your Account.

• Ensure that you log out from your Account at the end of each session.

We are not liable for any loss or damage arising from your failure to comply with these obligations.

5. Subscription Plans and Fees

5.1. Subscription Plans

We offer various Subscription Plans that provide access to premium features and services. Details of each plan, including features and pricing, are available within the App.

5.2. Auto-Renewing Subscriptions

Subscription Details:

• Title of Subscription: Home

• Length of Subscription: Monthly or Yearly (as selected by you)

• Price of Subscription: $4.99 per month or $49.99 per year

• Entitles the user to up to s50 assets
   

• Title of Subscription: Estate

• Length of Subscription: Monthly or Yearly (as selected by you)

• Price of Subscription: $9.99 per month or $99.99 per year

• Entitles the user to up to 200 assets
   

• Title of Subscription: Pro

• Length of Subscription: Monthly or Yearly (as selected by you)

• Price of Subscription: $19.99 per month or $199.99 per year

• Entitles the user to up to 5,000 assets
   

Payment and Renewal:

• A monthly/yearly subscription purchase will be applied to your iTunes account at confirmation of purchase.

• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period.

• Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price unless otherwise notified.

• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.

Managing Subscriptions:

• You can manage and cancel your subscription at any time through your iTunes account settings and in the app by tapping Account from the Home screen and then tapping “Modify Your Subscription”. 

• For more information, see our Terms of Service and Privacy Policy.

5.3. Free Trials and Introductory Offers

• We may offer free trials or introductory offers for Subscriptions.

• If you do not cancel before the end of the trial period, you will be automatically charged for the Subscription.

5.4. Fees and Payment Terms

• Payment Method: You must provide a valid payment method (e.g., credit card) to pay for Subscriptions.

• Billing Information: You agree to provide current, complete, and accurate billing information.

• Authorization: By providing a payment method, you authorize us to charge all Fees incurred through your Account to that payment method.

• Taxes: All Fees are exclusive of applicable taxes. You are responsible for paying any taxes imposed on your purchases.

5.5. Refunds

• All purchases are final and non-refundable, except as required by law.

• If you experience issues with your Subscription, please contact us at support@valuable.app.

• If you believe you are entitled to a refund, you may request one directly through Apple by:

1. Visiting the App Store on your device.

2. Opening your purchase receipt for Valuable.app.

3. Selecting the option to “Report a Problem” and following the instructions for a refund request.

6. User Content and Data Ownership

6.1. Ownership of User Content

You retain all rights and ownership in the User Content you submit to the App. We do not claim any ownership rights in your User Content.

6.2. License to Us

By uploading or submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of operating, maintaining, and improving the App and Services.

6.3. Your Responsibilities

You represent and warrant that:

• You own or have the necessary rights and permissions to use and authorize us to use all intellectual property rights in your User Content.

• Your User Content does not violate any laws or infringe upon the rights of any third party.

6.4. Data Portability and Deletion

As part of our commitment to user privacy, Valuable.app adheres to Apple’s App Tracking Transparency (ATT) framework. You can manage tracking permissions via your device settings:

• Open the Settings app on your Apple device.

• Tap Privacy & Security > Tracking.

• Toggle tracking permissions for Valuable.app.
  Additionally, you can delete all your data through the App’s “Delete All Data” feature or by contacting support at support@valuable.app.

Access and Edit Your Data: You can access and modify your personal information and item details at any time within the App.

Data Portability: Upon request, we will provide you with a copy of your data in a machine-readable format.

Delete Your Data: You can permanently delete all your data directly within the App by navigating to the account management screen and tapping the "Delete All Data" button. This action will remove your data from our active servers immediately and cannot be undone.

Data Retention After Subscription Cancellation: If you cancel your subscription and do not delete your data, we will retain your data for 60 days, allowing you to reactivate your subscription and restore your data. After 60 days, your data will be permanently deleted from our active servers.

6.5. Withdrawal of Consent

You may withdraw your consent for data processing at any time by deleting your data using the in-app feature or by contacting us at support@valuable.app.

7. Intellectual Property Rights

7.1. Our Content

All content provided by us on the App, including text, graphics, logos, software, and the compilation thereof ("Valuable.app Content"), is our property or the property of our licensors and is protected by intellectual property laws.

7.2. License to You

We grant you a limited, non-exclusive, non-transferable license to access and use the Valuable.app Content for personal, non-commercial purposes.

7.3. Restrictions

You agree not to:

• Modify, distribute, or create derivative works based on the Valuable.app Content.

• Use any data mining, robots, or similar data gathering or extraction methods.

• Use the Valuable.app Content for any unlawful or unauthorized purpose.

7.4. Feedback

Any feedback, comments, or suggestions you may provide regarding the App or Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

8. Privacy

Your use of the App is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and disclose information about you.

9. Customer Restrictions and Responsibilities

9.1. Prohibited Activities

You agree not to:

• Use the App or Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the App or Services.

• Use the App or Services for any illegal or unauthorized purpose.

• Upload or transmit viruses, malware, or other malicious code.

• Attempt to bypass any measures we use to prevent or restrict access to the App or Services.

9.2. Compliance with Laws

You are responsible for complying with all applicable laws and regulations in connection with your use of the App and Services.

10. Disclaimers and Limitation of Liability

10.1. Disclaimers

• "As Is" Basis: The App and Services are provided on an "as is" and "as available" basis without warranties of any kind.

• No Warranty: We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

• No Guarantee: We do not guarantee the accuracy, reliability, or completeness of any information or content provided through the App, including AI-generated content.

10.2. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or Services.

• Our total liability to you for any claim arising out of or relating to these Terms or your use of the App shall not exceed the amount you have paid to us in the last six (6) months, if any.

11. Indemnification

You agree to indemnify, defend, and hold harmless Valuable.app, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the App or Services.

• Your violation of these Terms.

• Your infringement of any third-party rights, including intellectual property rights.

12. Dispute Resolution and Arbitration

12.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

12.2. Arbitration Agreement

Mandatory Arbitration: You and Valuable.app agree to resolve any disputes arising out of or relating to these Terms or the App through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

Class Action Waiver: You agree to waive any right to participate in class actions or class-wide arbitration.

Exceptions: This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, or from seeking individual injunctive relief in court.

12.3. Arbitration Procedures

• Notice: If you intend to seek arbitration, you must first send a written notice to us at Valuable.app766 E. Whitaker Mill Road, Raleigh NC 27608, United States describing the nature of the dispute.

• Location: The arbitration will be conducted in the federal judicial district where you reside.

• Fees: We will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above.

12.4. Opt-Out

You may opt out of this arbitration agreement by sending a written notice within 30 days of first accepting these Terms to [Insert Mailing Address], including your name and address.

13. Termination

13.1. By You

You may terminate your Account at any time by:

• Deleting your data using the in-app "Delete All Data" feature.

• Contacting us at support@valuable.app.

13.2. By Us

We may suspend or terminate your access to the App and Services if:

• You violate any of these Terms.

• We are required to do so by law.

• We discontinue the App or any portion thereof.

13.3. Effect of Termination

Upon termination:

• Your right to use the App and Services will immediately cease.

• We may delete your User Content, unless we are required to retain it by law or regulation.

• Sections of these Terms that by their nature should survive termination will survive.

14. Miscellaneous

14.1. Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire agreement between you and us regarding the App and Services.

14.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

14.5. Notices

All notices under these Terms must be in writing and will be deemed given when delivered:

• By email to support@valuable.app (if to us) or to the email address associated with your Account (if to you).

• By certified or registered mail to our mailing address or your address as provided.

14.6. Force Majeure

We will not be liable for any delays or failure in performance due to events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or network infrastructure failures.

14.7. Relationship of the Parties

Nothing in these Terms will be construed to create a partnership, joint venture, or agency relationship between you and us.

14.8. Compliance with Apple Developer Guidelines

Valuable.app complies with all Apple Developer Program requirements, including those related to user privacy, subscription management, and data security. For more information, please refer to Apple’s Developer Guidelines at Apple Developer Policies.

 

15. Contact Us

If you have any questions or concerns about these Terms or the App, please contact us:

• Email: support@valuable.app

• Mailing Address:
  Valuable.app
  766 E. Whitaker Mill Road
  Raleigh NC 27608
  United States

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Thank you for choosing Valuable.app!

 

Note: This Terms of Service is intended to comply with applicable U.S. and Canadian laws and regulations, as well as the Apple App Store Review Guidelines. Please consult with a legal professional to ensure compliance with all relevant laws and to address any specific legal requirements for your business.